Automated ticket updates from Zendesk to Slack

• Automatically notify team members of unassigned tickets in Slack
• Improve response times by keeping the team informed about pending tickets
• Streamline customer support operations with automated updates

Triggers on a scheduled basis using a cron job Retrieves unassigned tickets from Zendesk Formats ticket information into a Slack message Posts the formatted message to a specified Slack channel

1. 1
   Import the workflow template into n8n
2. 2
   Configure Zendesk and Slack credentials
3. 3
   Set the desired schedule for the cron trigger
4. 4
   Customize the Slack channel for notifications
5. 5
   Activate the workflow