Automated Ticket Triage and Resolution in Jira

• Automate the classification and labeling of support tickets in Jira.
• Enhance ticket prioritization based on urgency and content analysis.
• Provide AI-generated resolutions for open support tickets.
• Streamline the process of handling customer support inquiries.

Scheduled trigger checks for newly opened tickets in Jira. Duplicates are removed to ensure unique ticket processing. Ticket details are simplified for clarity. AI analyzes ticket content to classify and prioritize issues. Similar resolved issues are retrieved to suggest potential resolutions. AI generates comments for ticket updates based on past resolutions.

1. 1
   Import the workflow into your n8n instance.
2. 2
   Connect your Jira account to the workflow.
3. 3
   Configure the scheduled trigger for your desired frequency.
4. 4
   Define labels and priorities for the AI to use.
5. 5
   Activate the workflow to start processing tickets.