Automated ticket priority classification using OpenAI and Transcription API

• Automate ticket classification for customer support teams
• Enhance response times for urgent customer inquiries
• Streamline support operations using AI technology

Triggers every 18 minutes using a cron job Sets initial parameters for ticket processing Sends data to OpenAI for classification based on urgency Processes classified data through the Transcription API

1. 1
   Import the workflow template into n8n
2. 2
   Configure the cron job settings as needed
3. 3
   Set up the OpenAI parameters for ticket classification
4. 4
   Connect the Transcription API with necessary credentials