Automated ticket priority classification from Webhook to Slack and LangChain

• Automate ticket priority classification for customer support teams
• Enhance team communication through Slack notifications
• Utilize AI to analyze and categorize incoming tickets based on urgency

Webhook captures incoming ticket data via POST request Set node organizes the ticket information for processing Slack node sends notifications to the team about new tickets LangChain processes the ticket data for further analysis OpenAI classifies ticket priority using GPT-3.5-turbo model

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Webhook node with the desired path and HTTP method
3. 3
   Set up the Slack node with appropriate channel and message settings
4. 4
   Adjust the LangChain and OpenAI nodes as needed for your use case
5. 5
   Activate the workflow to start processing incoming tickets