Automated ticket priority classification from Instagram to OpenAI

• Automate ticket classification for customer support inquiries from social media.
• Enhance response times for urgent customer issues on Instagram.
• Streamline workflow for managing social media interactions.

Webhook captures incoming data from Instagram. Set node organizes the captured data for processing. Instagram node processes the structured data. OpenAI node classifies ticket priorities using urgency keywords.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook with the desired Instagram path.
3. 3
   Set up the Instagram node with necessary authentication.
4. 4
   Adjust OpenAI parameters for ticket classification.