Automated ticket priority classification from Cron to Slack

• Automate ticket priority classification for customer support teams
• Improve response times by prioritizing urgent tickets
• Integrate ticketing systems with communication platforms like Slack
• Utilize AI to enhance decision-making in ticket management

Cron job triggers the workflow every 24 hours Set node initializes parameters for ticket classification Vector Database retrieves relevant ticket data Slack node sends notifications about ticket priorities OpenAI analyzes urgency keywords to classify tickets

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Cron node for desired scheduling
3. 3
   Set up the Vector Database connection
4. 4
   Connect Slack for notifications
5. 5
   Adjust OpenAI parameters as needed