Use Cases
- Automate ticket creation for user inquiries in Telegram support groups.
 - Forward messages from support staff to users efficiently.
 - Store and retrieve user data for better customer management.
 - Handle multiple user requests simultaneously with batch processing.
 
How It Works
Triggers on new messages in Telegram support groups. Checks if the user already has an open ticket. Creates a new ticket topic if none exists. Stores user data in a Redis database for quick access. Forwards messages from support staff to the respective users.
Setup Steps
- 1Import the workflow template into n8n.
 - 2Configure the Telegram bot credentials.
 - 3Set up Redis database connection.
 - 4Define the support group and channel IDs in the Bot-Config node.
 - 5Test the workflow by sending a message in the Telegram support group.
 
Apps Used
Telegram
Redis
Categories
Target Roles
Tags
#process automation
#workflow management
#notifications