Automated Ticket Management System for Telegram Support Groups

• Automate ticket creation for user inquiries in Telegram support groups.
• Forward messages from support staff to users efficiently.
• Store and retrieve user data for better customer management.
• Handle multiple user requests simultaneously with batch processing.

Triggers on new messages in Telegram support groups. Checks if the user already has an open ticket. Creates a new ticket topic if none exists. Stores user data in a Redis database for quick access. Forwards messages from support staff to the respective users.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Telegram bot credentials.
3. 3
   Set up Redis database connection.
4. 4
   Define the support group and channel IDs in the Bot-Config node.
5. 5
   Test the workflow by sending a message in the Telegram support group.