Automated ticket management from Zendesk to Pipedrive

• Automatically assign Zendesk tickets to the appropriate Pipedrive contact owner.
• Notify support teams when a requester is not found in Pipedrive.
• Maintain an up-to-date record of ticket management with execution timestamps.

Triggers every 5 minutes to check for new tickets in Zendesk. Retrieves the last execution timestamp to filter tickets created after that time. Fetches requester information for each ticket and checks for corresponding contacts in Pipedrive. Updates ticket assignees based on Pipedrive contact ownership. Adds notes to tickets when requesters are not found in Pipedrive.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure Zendesk and Pipedrive credentials.
3. 3
   Set up the cron trigger for the desired frequency.
4. 4
   Test the workflow to ensure proper ticket assignment and note addition.