Automated ticket follow-up sequences for customer support

• Automate follow-up emails for pending customer support tickets
• Reduce manual workload for customer support teams
• Improve customer engagement through timely reminders
• Automatically resolve tickets based on customer interaction

Triggers every four hours to check for pending tickets Fetches tickets that require follow-up based on idle time Determines the follow-up step based on ticket inactivity Sends personalized follow-up emails to customers Optionally resolves tickets that have been idle for too long

1. 1
   Import the workflow template into your n8n instance
2. 2
   Configure the SMTP credentials for sending emails
3. 3
   Set up the helpdesk API credentials for ticket management
4. 4
   Adjust the email content and subject as needed
5. 5
   Activate the workflow to start automating follow-ups