Use Cases
- Automatically create support tickets from incoming webhook requests
- Categorize customer inquiries using AI for efficient ticket handling
- Notify support teams via Slack about new ticket creation
How It Works
Webhook captures incoming requests Data is transformed and prepared for Slack notifications OpenAI analyzes requests and categorizes them Freshdesk creates support tickets based on categorized information
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the webhook path and HTTP method
- 3Set up Slack integration for notifications
- 4Connect OpenAI with the desired model and prompt
- 5Configure Freshdesk settings for ticket creation
Apps Used
Slack
OpenAI
Freshdesk
Categories
Target Roles
Tags
#process automation
#workflow management
#slack automation