Automated ticket creation from Moodle to Freshdesk

• Automate ticket creation from educational platforms to support systems
• Streamline support request management for educational institutions
• Enhance customer service response times through automation

Triggers every 30 minutes using a cron job Collects data from Moodle regarding support requests Processes and categorizes requests using OpenAI Logs data into Google Sheets for tracking Creates support tickets in Freshdesk based on categorized requests

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Moodle node to connect to your Moodle account
3. 3
   Set up Google Sheets with the appropriate permissions
4. 4
   Integrate OpenAI with your API key
5. 5
   Connect Freshdesk with the necessary credentials
6. 6
   Test the workflow to ensure proper functionality