Automated Telegram Message Handling to Monday.com and Freshdesk

• Automate customer support responses for refund requests via Telegram.
• Create and manage items in Monday.com for tracking refund and complaint requests.
• Integrate Telegram with Freshdesk for efficient customer service management.

Triggers when a message is received in Telegram. Checks if the message contains 'refund' or 'complaint'. Creates a new item in Monday.com based on the message content. Sends an automated response back to the user on Telegram. Logs the request in Freshdesk for further handling.

1. 1
   Import the workflow template into n8n.
2. 2
   Connect your Telegram account for message handling.
3. 3
   Set up Monday.com and Freshdesk credentials.
4. 4
   Customize the response messages as needed.
5. 5
   Activate the workflow to start processing messages.