Use Cases
- Automatically create tasks in Asana from new Zendesk tickets.
- Add comments to existing Asana tasks based on updates from Zendesk.
- Streamline customer support operations by integrating ticket management with task management.
How It Works
Webhook triggers when a new Zendesk ticket is created. Retrieves ticket details from Zendesk. Checks if a related task exists in Asana. Creates a new task in Asana if none exists, or adds a comment to the existing task.
Setup Steps
- 1Import the workflow into n8n.
- 2Configure the Zendesk webhook to trigger on new tickets.
- 3Set up Zendesk and Asana credentials in the workflow.
- 4Test the workflow with a new Zendesk ticket.
Apps Used
Zendesk
Asana
Categories
Target Roles
Tags
#process automation
#workflow management
#email automation