Automated support ticket creation from email inquiries

• Automate the creation of support tickets from email inquiries
• Enhance customer support efficiency by categorizing requests
• Reduce manual workload for customer service teams
• Improve response times for customer inquiries

Triggers every 30 minutes using a cron job Captures incoming emails for processing Uses OpenAI to categorize the email content Creates a support ticket in Freshdesk based on the categorized request

1. 1
   Import the workflow template into n8n
2. 2
   Configure email settings to capture incoming inquiries
3. 3
   Set up OpenAI with the appropriate model and prompt
4. 4
   Connect Freshdesk with the necessary credentials
5. 5
   Activate the workflow to start processing emails