Automated support ticket categorization from OpenAI to Freshdesk

• Automate categorization of customer support requests
• Streamline ticket creation in Freshdesk
• Enhance response times for customer inquiries

Cron job triggers every 30 minutes Data is prepared using a set node OpenAI analyzes and categorizes the request Freshdesk ticket is created based on OpenAI's output

1. 1
   Import the workflow template into n8n
2. 2
   Configure the OpenAI node with your API key
3. 3
   Set up the Freshdesk node with your account details
4. 4
   Adjust the cron expression if needed
5. 5
   Activate the workflow to begin automation