Use Cases
- Automate follow-up messages to customers via SMS
- Manage customer interactions and appointment scheduling
- Utilize AI to generate personalized communication
- Track customer engagement and follow-up history
How It Works
Trigger workflow on incoming SMS from Twilio Check for existing customer chat sessions in Airtable Determine if follow-up messages are needed based on customer status Generate personalized follow-up messages using AI Send follow-up messages via Twilio Update customer records in Airtable with follow-up details
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Connect your Twilio account for SMS functionality
- 3Set up your Airtable account for customer data management
- 4Configure the AI model for generating follow-up messages
- 5Test the workflow with sample SMS messages
Apps Used
Twilio
Airtable
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#process automation
#workflow management