Automated SMS Follow-Up System from Twilio to Airtable

• Automate follow-up messages to customers via SMS
• Manage customer interactions and appointment scheduling
• Utilize AI to generate personalized communication
• Track customer engagement and follow-up history

Trigger workflow on incoming SMS from Twilio Check for existing customer chat sessions in Airtable Determine if follow-up messages are needed based on customer status Generate personalized follow-up messages using AI Send follow-up messages via Twilio Update customer records in Airtable with follow-up details

1. 1
   Import the workflow template into your n8n instance
2. 2
   Connect your Twilio account for SMS functionality
3. 3
   Set up your Airtable account for customer data management
4. 4
   Configure the AI model for generating follow-up messages
5. 5
   Test the workflow with sample SMS messages