Automated SMS Follow-Up Management from Twilio to Airtable

• Automate follow-up messages for customer inquiries via SMS.
• Manage customer responses and preferences effectively.
• Track customer interactions and update records in Airtable.
• Generate personalized follow-up messages using AI.

Triggers on incoming SMS messages from Twilio. Checks for specific command words to manage customer preferences. Retrieves existing chat sessions from Airtable to maintain context. Updates follow-up counts and last follow-up dates in Airtable. Generates personalized follow-up messages using AI. Sends follow-up messages to customers who have not scheduled appointments.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure Twilio and Airtable credentials.
3. 3
   Set up the webhook for the Twilio trigger.
4. 4
   Define the follow-up message templates.
5. 5
   Test the workflow with sample SMS messages.