Use Cases
- Automate follow-up messages for customer inquiries via SMS.
- Manage customer responses and preferences effectively.
- Track customer interactions and update records in Airtable.
- Generate personalized follow-up messages using AI.
How It Works
Triggers on incoming SMS messages from Twilio. Checks for specific command words to manage customer preferences. Retrieves existing chat sessions from Airtable to maintain context. Updates follow-up counts and last follow-up dates in Airtable. Generates personalized follow-up messages using AI. Sends follow-up messages to customers who have not scheduled appointments.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure Twilio and Airtable credentials.
- 3Set up the webhook for the Twilio trigger.
- 4Define the follow-up message templates.
- 5Test the workflow with sample SMS messages.
Apps Used
Twilio
Airtable
OpenAI
Categories
Target Roles
Tags
#ai chatbots
#process automation
#workflow management