Use Cases
- Instant notifications for new customer support tickets in Slack
- Improved team collaboration on customer inquiries
- Enhanced response times to customer issues
How It Works
Webhook captures incoming ticket data from Freshdesk Set node formats the ticket information for Slack Slack node sends notifications to the designated channel
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Webhook node with your desired path
- 3Set up the Slack node with your Slack credentials and channel
- 4Test the workflow to ensure notifications are sent correctly
Apps Used
Slack
Freshdesk
Categories
Target Roles
Industries
Tags
#slack automation
#notifications
#workflow management