Automated return ticket assignment process in customer support

• Automate the assignment of return tickets in customer support
• Enhance ticket processing efficiency with AI-driven insights
• Integrate multiple tools for streamlined customer service workflows

Webhook trigger captures return ticket data Text splitter processes ticket content into manageable chunks Embeddings enhance understanding of ticket context Data is inserted into Supabase for storage and retrieval RAG Agent processes the data for assignment decisions Results are appended to Google Sheets for tracking Slack alerts notify the team of any errors during processing

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook trigger with the appropriate endpoint
3. 3
   Set up credentials for Supabase and Google Sheets
4. 4
   Customize the RAG Agent prompt for specific return ticket processing needs
5. 5
   Test the workflow with sample return ticket data