Use Cases
- Automate responses to common customer inquiries
- Enhance customer support efficiency with AI-generated replies
- Reduce response time for support tickets
- Improve customer satisfaction through timely communication
How It Works
Webhook receives incoming support ticket submissions Extracts ticket message from the webhook data Generates a response using OpenAI's GPT-4 model Formats the AI-generated response for email Sends the formatted response to the customer via email
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Configure the webhook to receive support ticket submissions
- 3Set up OpenAI credentials for generating responses
- 4Configure SMTP settings for sending emails
- 5Test the workflow with a sample support ticket
Apps Used
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#email automation
#process automation