Automated post-sales support workflow for WooCommerce

• Automate order status inquiries for customers
• Provide real-time tracking information for shipments
• Verify customer identity before sharing sensitive order details
• Answer frequently asked questions about store policies
• Facilitate seamless communication between customers and support agents

Triggers when a chat message is received from a customer Verifies customer identity by matching email with order records Retrieves order details and tracking information from WooCommerce Utilizes OpenAI's language model to generate responses Escalates complex inquiries to human agents via Telegram

1. 1
   Import the workflow template into n8n
2. 2
   Configure WooCommerce and OpenAI credentials
3. 3
   Set up Telegram for customer support escalations
4. 4
   Adjust webhook settings for chat message triggers
5. 5
   Test the workflow with sample customer inquiries