Automated message handling from Webhook to Slack and Zendesk

• Automate notifications from webhooks to Slack channels.
• Create or update customer support tickets in Zendesk automatically.
• Enhance team collaboration by integrating communication tools.
• Streamline customer support processes with automated ticket management.

Receive data through a webhook triggered by an external event. Process and format the incoming data using the Set node. Send notifications to a designated Slack channel. Create or update tickets in Zendesk based on the incoming data.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL and settings as needed.
3. 3
   Set up the Slack node with the appropriate channel and message format.
4. 4
   Configure the Zendesk node for ticket creation or updates.