Automated message handling from Twilio to Redis and OpenAI

• Automate responses to customer inquiries via SMS.
• Enhance customer support efficiency with AI-driven replies.
• Manage high volumes of messages without manual intervention.

Triggers on new messages received from Twilio. Stores incoming messages in a Redis stack for quick access. Waits briefly to check for additional messages from the user. Retrieves chat history and buffers messages for context. Generates a single, coherent response using OpenAI's capabilities.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Connect your Twilio account to the Twilio Trigger node.
3. 3
   Set up Redis credentials for message storage.
4. 4
   Configure OpenAI credentials for generating responses.
5. 5
   Deploy the workflow to start handling messages.