Automated message handling from Twilio to OpenAI

• Automate responses to customer inquiries via SMS.
• Enhance user engagement with timely AI-generated replies.
• Manage high volumes of messages efficiently using Redis.
• Ensure accurate responses by analyzing conversation history.

Triggers on incoming messages from Twilio. Buffers messages in Redis for efficient handling. Waits for a short period to check for additional messages. Evaluates whether to continue processing based on message content. Generates AI responses using OpenAI based on buffered messages.

1. 1
   Import the workflow template into n8n.
2. 2
   Connect your Twilio account to the Twilio Trigger node.
3. 3
   Set up your Redis account for message storage.
4. 4
   Configure the OpenAI credentials for generating responses.
5. 5
   Test the workflow by sending a message to your Twilio number.