Automated issue assignment for unassigned JIRA tickets based on resolved issue similarity

• Automatically assign unassigned JIRA tickets to team members based on issue similarity.
• Reduce the backlog of stale issues in project management.
• Enhance team productivity by ensuring timely issue resolution.

Scheduled triggers pull unassigned tickets from JIRA. Resolved issues are retrieved and processed to build a similarity database. AI analyzes ticket descriptions to find similar resolved issues. Team members' current workloads are assessed to determine capacity. Tickets are auto-assigned to the most suitable team member.

1. 1
   Import the workflow template into your n8n environment.
2. 2
   Configure the JIRA connection with your account details.
3. 3
   Set the project key and scheduling interval as per your requirements.
4. 4
   Test the workflow to ensure it retrieves and assigns tickets correctly.