Automated Incident Management Workflow for NocoDB

• Efficiently manage customer support incidents
• Automate task assignment based on incident categorization
• Notify clients and team members about incident status updates

Users fill out an incident form capturing key details. The workflow retrieves incident definitions from NocoDB. AI categorizes the incident and assigns response/resolution times. Notifications are sent to clients and assignees via email and Slack.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the NocoDB and SMTP credentials.
3. 3
   Customize the incident form fields as needed.
4. 4
   Test the workflow by submitting an incident form.