Automated escalation matrix workflows for ticket management

• Automate ticket escalation notifications to the appropriate team members
• Ensure timely responses to high-priority support tickets
• Streamline communication between support teams using email and Slack

Webhook receives ticket escalation requests Normalization of ticket data for consistency Lookup of escalation contacts based on product and region Email notifications sent to escalation owners Slack notifications for team awareness

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for ticket escalations
3. 3
   Set up SMTP credentials for email notifications
4. 4
   Adjust Slack channel settings for notifications
5. 5
   Test the workflow with sample ticket data