Use Cases
- Automate responses to common customer inquiries
- Improve response times for business communications
- Enhance customer engagement through personalized replies
- Streamline information retrieval from knowledge bases
- Reduce manual workload for customer service teams
How It Works
Triggers email reading through IMAP to capture incoming messages Processes the email content into Markdown format for better readability Summarizes the email using AI to extract key information Classifies the inquiry type to determine the appropriate response Generates a professional email reply using AI language models Sends the response back to the customer via email
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Configure the email trigger with your IMAP credentials
- 3Set up the AI models with your OpenAI account details
- 4Define the Qdrant collection for knowledge base integration
- 5Test the workflow to ensure proper functionality
Apps Used
OpenAI
Qdrant
Google Drive
Categories
Target Roles
Tags
#email automation
#ai content generation
#process automation