Use Cases
- Automatically create support tickets from incoming emails
- Notify support teams in Slack about new customer inquiries
- Streamline customer support processes with automated workflows
How It Works
Triggers when a new email is received in Gmail Extracts relevant information and sets parameters for ticket creation Creates a support ticket in Zendesk with the extracted details Sends a notification to a Slack channel about the new ticket
Setup Steps
- 1Import the workflow template into n8n
- 2Connect your Gmail account to the Email Trigger node
- 3Configure the Set node to define ticket parameters
- 4Connect your Zendesk account to the Zendesk node
- 5Connect your Slack account to the Slack node
- 6Test the workflow to ensure proper functionality
Apps Used
Gmail
Zendesk
Slack
Categories
Target Roles
Tags
#process automation
#email automation
#notifications