Automated email categorization and ticket creation in Freshdesk

• Automatically categorize support requests from emails
• Create Freshdesk tickets based on email content
• Enhance customer support efficiency with AI-driven categorization

Monitor incoming emails using Gmail trigger Set parameters for processing email data Utilize OpenAI to analyze and categorize requests Generate Freshdesk support tickets based on categorized data

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Gmail trigger with your email account
3. 3
   Set up the OpenAI node with your desired prompt
4. 4
   Connect the Freshdesk node with your support account
5. 5
   Test the workflow to ensure proper functionality