Automated cybersecurity incident response from chat messages to Zendesk tickets

• Automate incident response for cybersecurity alerts
• Enhance customer support with contextual information from chat
• Integrate AI-driven insights into ticketing systems
• Streamline the extraction of TTPs from chat messages
• Provide actionable remediation steps for security incidents

Triggers when a chat message is received Processes the message through an AI agent to extract TTPs Embeds relevant data into a vector store for retrieval Updates Zendesk tickets with extracted information and remediation steps Moves on to the next ticket for continuous processing

1. 1
   Import the workflow template into your n8n instance
2. 2
   Connect your chat service to the trigger node
3. 3
   Set up OpenAI credentials for AI processing
4. 4
   Configure Zendesk credentials for ticket updates
5. 5
   Test the workflow by sending a chat message