Automated customer support interaction using AI agent and Slack

• Automate responses to customer inquiries in real-time.
• Prompt users for additional information when needed.
• Integrate AI capabilities with Slack for efficient communication.
• Enhance customer support workflows with automated messaging.

Trigger the workflow when a chat message is received. Check if the user has provided an email address. Prompt the user for their email if not provided. Send a message to a Slack channel if an email is provided. Confirm to the user that help has been requested.

1. 1
   Import the workflow template into your n8n environment.
2. 2
   Set up your Slack and OpenAI credentials.
3. 3
   Configure the Slack channel for support messages.
4. 4
   Test the workflow by sending a chat message.