Automated customer support escalation from chat to Slack

• Automate customer support inquiries from chat to Slack.
• Prompt users for missing information during chat interactions.
• Escalate unresolved inquiries to human agents for follow-up.

Trigger the workflow when a chat message is received. Check if the user has provided an email address. If no email is provided, prompt the user for their email. If an email is provided, send a message to a Slack channel for human assistance. Confirm to the user that their inquiry has been escalated.

1. 1
   Import the workflow template into your n8n environment.
2. 2
   Configure your OpenAI and Slack credentials.
3. 3
   Set up the chat trigger to connect with your chat platform.
4. 4
   Test the workflow to ensure proper functionality.