Automated Customer Support Email Handling

• Automatically respond to customer inquiries via email.
• Determine the nature of incoming emails for better categorization.
• Generate professional email drafts based on customer support guidelines.
• Notify team members about non-support related emails.

Triggers when a new email is received in Gmail. Extracts relevant email content for analysis. Uses AI to evaluate if the email pertains to customer support. Creates a draft response or sends a notification based on the evaluation.

1. 1
   Import the workflow template into n8n.
2. 2
   Connect your Gmail account for email access.
3. 3
   Set up OpenAI credentials for AI processing.
4. 4
   Configure Telegram for notifications.
5. 5
   Test the workflow with sample emails to ensure functionality.