Automated customer support chatbot integration for knowledge base queries

• Provide instant responses to customer inquiries using a knowledge base.
• Reduce response times for frequently asked questions in customer support.
• Enhance customer satisfaction through efficient query handling.

Webhook receives customer question from the frontend. Extracts the query for processing. Searches the knowledge base for relevant information. Generates a response using AI based on the query and knowledge base content. Formats and returns the chatbot's reply to the customer.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for frontend integration.
3. 3
   Set up Elasticsearch credentials for knowledge base access.
4. 4
   Set up OpenAI credentials for AI response generation.
5. 5
   Test the workflow to ensure proper functionality.