Use Cases
- Provide instant responses to customer inquiries using a knowledge base.
- Reduce response times for frequently asked questions in customer support.
- Enhance customer satisfaction through efficient query handling.
How It Works
Webhook receives customer question from the frontend. Extracts the query for processing. Searches the knowledge base for relevant information. Generates a response using AI based on the query and knowledge base content. Formats and returns the chatbot's reply to the customer.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for frontend integration.
- 3Set up Elasticsearch credentials for knowledge base access.
- 4Set up OpenAI credentials for AI response generation.
- 5Test the workflow to ensure proper functionality.
Apps Used
Elasticsearch
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#ai assistants
#process automation