Automated Customer Support and Order Management Workflow

• Automate customer inquiries and support responses through chat.
• Manage and track inventory levels in real-time using Google Sheets.
• Facilitate order placements directly from customer interactions.
• Enhance customer experience with quick and accurate responses.
• Reduce manual data entry and streamline order management.

Customer sends a chat message triggering the workflow. The support agent retrieves stock information from Google Sheets. AI generates responses based on customer inquiries and stock availability. Orders are placed directly from the chat interface. Inventory is updated automatically after order placement.

1. 1
   Import the workflow template into your n8n environment.
2. 2
   Connect your Google Sheets and OpenAI accounts.
3. 3
   Set up the necessary credentials for Google Sheets.
4. 4
   Configure the chat trigger settings as needed.
5. 5
   Test the workflow to ensure proper functionality.