Automated Customer Service Workflow for E-commerce

• Provide instant responses to customer inquiries about products.
• Assist customers in the checkout process by confirming shipping locations.
• Calculate and present shipping costs based on customer location.
• Deliver clear order summaries and payment instructions to customers.

Triggers when a chat message is received from a customer. AI agent processes the message and retrieves product information. Validates customer location using a location service. Calculates shipping rates based on the provided location and product details. Presents order details and payment instructions to the customer.

1. 1
   Import the workflow into your n8n environment.
2. 2
   Configure the OpenAI credentials for the chatbot.
3. 3
   Set up Google Sheets access for product data retrieval.
4. 4
   Ensure Biteship authorization for shipping rate calculations.
5. 5
   Test the workflow by sending a chat message to initiate the process.