Use Cases
- Automatically send satisfaction surveys after ticket resolution.
- Collect and analyze customer feedback efficiently.
- Log survey responses in a structured format for reporting.
How It Works
Webhook triggers when a support ticket is resolved. Customer details are normalized for email preparation. Personalized satisfaction survey emails are sent to customers. Webhook captures customer survey responses. Responses are normalized and analyzed using AI for sentiment and themes. Results are logged in Google Sheets for tracking and reporting.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the SMTP credentials for sending emails.
- 3Set up the Google Sheets credentials for logging responses.
- 4Adjust the webhook paths as necessary for your environment.
- 5Test the workflow by resolving a sample ticket.
Apps Used
Google Sheets
OpenAI
Categories
Target Roles
Industries
Tags
#sentiment analysis
#email automation
#process automation