Automated Customer Satisfaction Surveys via Email

• Automatically send satisfaction surveys after ticket resolution.
• Collect and analyze customer feedback efficiently.
• Log survey responses in a structured format for reporting.

Webhook triggers when a support ticket is resolved. Customer details are normalized for email preparation. Personalized satisfaction survey emails are sent to customers. Webhook captures customer survey responses. Responses are normalized and analyzed using AI for sentiment and themes. Results are logged in Google Sheets for tracking and reporting.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the SMTP credentials for sending emails.
3. 3
   Set up the Google Sheets credentials for logging responses.
4. 4
   Adjust the webhook paths as necessary for your environment.
5. 5
   Test the workflow by resolving a sample ticket.