Use Cases
- Automate the handling of customer complaints received via Slack.
- Generate Zendesk tickets automatically based on customer feedback.
- Utilize AI to analyze customer sentiment and prioritize support tickets.
How It Works
Scheduled trigger initiates the workflow at defined intervals. Customer complaints are captured from Slack. OpenAI analyzes the complaints and generates a ticket prompt. Zendesk receives the generated ticket for further handling.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the Slack node to connect to your Slack workspace.
- 3Set up the OpenAI node with your API key and desired model.
- 4Connect the Zendesk node to your Zendesk account.
- 5Adjust the scheduled trigger interval as needed.
Apps Used
Slack
OpenAI
Zendesk
Categories
Target Roles
Tags
#ai content generation
#sentiment analysis
#workflow management