Automated contact form classification and email routing for eCommerce

• Streamline customer support by automating contact form submissions.
• Categorize inquiries for faster response times in eCommerce.
• Log customer interactions for future reference and analysis.

Trigger on form submission to capture user input. Classify the message using AI to determine its category. Send categorized emails to relevant departments based on the classification. Record all submissions in Google Sheets for tracking and reporting.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the form fields and webhook settings.
3. 3
   Set up OpenAI credentials for text classification.
4. 4
   Define email recipients for each department.
5. 5
   Connect Google Sheets to log submissions.