Use Cases
- Predict customer churn based on support ticket data.
- Automatically notify support teams of urgent customer issues.
- Generate comprehensive reports for long-term analysis of support tickets.
- Integrate customer data from various sources for better insights.
- Enhance customer satisfaction through timely responses.
How It Works
Triggers when a new support ticket is created or updated. Analyzes the ticket data using AI models to predict churn risk. Updates the urgency status of tickets based on analysis results. Notifies support teams via email about urgent cases. Generates and stores detailed reports for future reference.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Connect your OpenAI and Airtable accounts.
- 3Configure the email settings for notifications.
- 4Set up Google Docs for report generation.
- 5Test the workflow by creating a sample support ticket.
Apps Used
OpenAI
Airtable
Google Drive
Google Docs
Gmail
Categories
Target Roles
Industries
Tags
#ai chatbots
#process automation
#email automation