Automated Churn Prediction and Support Ticket Management Workflow

• Predict customer churn based on support ticket data.
• Automatically notify support teams of urgent customer issues.
• Generate comprehensive reports for long-term analysis of support tickets.
• Integrate customer data from various sources for better insights.
• Enhance customer satisfaction through timely responses.

Triggers when a new support ticket is created or updated. Analyzes the ticket data using AI models to predict churn risk. Updates the urgency status of tickets based on analysis results. Notifies support teams via email about urgent cases. Generates and stores detailed reports for future reference.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Connect your OpenAI and Airtable accounts.
3. 3
   Configure the email settings for notifications.
4. 4
   Set up Google Docs for report generation.
5. 5
   Test the workflow by creating a sample support ticket.