Automated Churn Prediction Alerts for Customer Retention

• Predict customer churn risk based on usage and support metrics.
• Automate alerts for at-risk customers to improve retention strategies.
• Integrate customer data from HubSpot with external usage statistics.

Triggers daily at 04:00 UTC to fetch customer data from HubSpot. Normalizes customer data for further processing. Retrieves usage and support metrics from external services. Calculates churn risk using an AI model based on various features. Updates customer records in HubSpot with churn risk information. Sends alerts to the Slack channel for immediate team awareness.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure HubSpot and external service credentials.
3. 3
   Set up the Slack channel for alerts.
4. 4
   Adjust any specific parameters as needed for your organization.