Automated Categorization of Support Requests in Google Sheets

• Automatically categorize support requests to improve response times.
• Log support inquiries into Google Sheets for better tracking and analysis.
• Utilize AI to suggest relevant tags for support requests.

Trigger the workflow with a new support request via webhook. Extract the email and message content from the request. Use GPT-4 to categorize the message and suggest tags. Parse the AI response to format the data correctly. Log the categorized request into Google Sheets.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook to receive incoming support requests.
3. 3
   Set up OpenAI credentials for the GPT-4 node.
4. 4
   Connect Google Sheets with the appropriate credentials.
5. 5
   Test the workflow by sending a sample support request.