Use Cases
- Automatically create Jira issues from Helpdesk bug tickets
- Streamline communication between support and development teams
- Reduce manual data entry for bug reporting
- Ensure all relevant bug details are captured in Jira
How It Works
Webhook captures bug ticket details from Helpdesk Function node normalizes the ticket data for Jira Creates a new issue in Jira with all necessary information Posts an internal note back to Helpdesk confirming issue creation
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Helpdesk webhook URL
- 3Set up Jira credentials for issue creation
- 4Test the workflow with a sample Helpdesk bug ticket
Apps Used
Helpdesk
Jira
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#notifications