Automated appointment scheduling and follow-up management with Twilio and Cal.com

• Automate customer appointment scheduling through SMS inquiries.
• Manage follow-up communications with potential clients.
• Utilize AI to generate personalized responses for customer inquiries.
• Track customer interactions and appointment statuses in a centralized database.

Trigger workflow on incoming SMS messages via Twilio. Check for command words to manage customer preferences. Retrieve existing customer data from Airtable. Generate responses and follow-up messages using AI. Update customer records and appointment statuses in Airtable.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure Twilio and Airtable credentials.
3. 3
   Set up the webhook for Twilio to receive SMS messages.
4. 4
   Define the command words and follow-up criteria.
5. 5
   Test the workflow to ensure proper functioning.