Use Cases
- Automatically notify teams about VIP customer issues in real-time.
- Integrate ticketing systems with communication platforms for efficient alerts.
- Create high-priority incidents in incident management tools for urgent issues.
How It Works
Webhook triggers on new ticket creation. Data normalization to identify VIP customers. Conditional check to determine if the ticket is from a VIP customer. Send alert to Slack for immediate team awareness. Create a high-urgency incident in PagerDuty for escalation.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL to receive ticket creation events.
- 3Set up Slack channel details for alerts.
- 4Input PagerDuty credentials for incident creation.
- 5Test the workflow with sample ticket data.
Apps Used
Slack
PagerDuty
Categories
Target Roles
Industries
Tags
#notifications
#workflow management
#process automation