Automate Ticket Management from Zammad to Zulip

• Daily updates on ticket statuses for customer support teams
• Automated notifications for open and pending tickets
• Streamlined communication in support teams using Zulip

Triggers daily at specified times using a cron job Retrieves all tickets from Zammad Filters tickets by their status (new, open, pending reminders, pending close) Sends a summary of ticket statuses to a Zulip stream

1. 1
   Import the workflow template into n8n
2. 2
   Configure Zammad and Zulip credentials
3. 3
   Set the desired schedule for the cron trigger
4. 4
   Test the workflow to ensure proper functionality