Automate Ticket Management and Notifications in Zammad

• Automate daily ticket summaries for customer support teams
• Filter and categorize support tickets based on their status
• Enhance team communication through automated notifications

Manually trigger or schedule the workflow using a cron job Retrieve all tickets from Zammad Filter tickets by their current status using a function node Send a summary of ticket statuses to a Zulip stream

1. 1
   Import the workflow template into n8n
2. 2
   Configure Zammad and Zulip credentials
3. 3
   Set up the cron job for daily execution or trigger manually
4. 4
   Test the workflow to ensure proper operation