Use Cases
- Automatically escalate tickets that breach SLA guidelines.
- Notify support staff through Slack for urgent ticket issues.
- Send email alerts to ticket owners for immediate action.
How It Works
Triggers every 15 minutes to check for open tickets. Fetches tickets from the helpdesk system. Identifies tickets that have breached their SLA. Marks tickets as escalated and updates their priority. Sends email notifications to ticket owners. Alerts the support team via Slack about SLA breaches.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure your helpdesk API credentials.
- 3Set up your SMTP email server credentials.
- 4Adjust the Slack channel settings for alerts.
- 5Activate the workflow to start monitoring tickets.
Apps Used
Helpdesk
Slack
Categories
Target Roles
Industries
Tags
#process automation
#email automation
#slack automation