Automate Ticket Creation from Outlook to JIRA

• Automatically create JIRA tickets from support emails in Outlook.
• Leverage AI to triage and prioritize incoming support requests.
• Streamline ticket management processes for customer support teams.

Scheduled trigger fetches recent emails from Outlook inbox. Duplicates are filtered to ensure each email is processed once. Email content is converted to markdown for easier handling. AI model generates structured output for ticket creation. New issues are created in JIRA based on AI-generated data.

1. 1
   Import the workflow template into n8n.
2. 2
   Connect your Outlook and JIRA accounts.
3. 3
   Configure the scheduled trigger to define the frequency of email checks.
4. 4
   Set up the filters to target specific support emails.
5. 5
   Customize the AI model parameters as needed.